All of our products are covered by our Tankless Guarantee. If you are not happy with your Tankless purchase then send it back within 30 days under the following return policies:
Note that any merchandise sent back or returned without an authorization number is subject to rejection at our door and returned to you.Call us at 1-888-995-8097 to request a Return Merchandise
Authorization (RMA) Number. Our warehouse must receive your returned merchandise within 10 business days of us issuing you an RMA number. Please read and understand line per line our Return
- Returned units & accessories must be in new and resellable condition, original box, all paperwork, certificates and installation instructions must accompany unit. 30% restocking fee applies
to all returns for refunds.
- No returns accepted after 30 days of purchase, no exceptions.
- Your returned tankless heater must be free of scratches, dents and defects resulting from careless, improper handling or abuse
- We do not accept returns on products that have been installed
- No returns on parts
- Be sure to retain tracking information and use insurance on your return package
- Please be sure to retain tracking information and use shipping insurance on your return package
- We are not responsible for lost or damaged shipments. Please use an adequate amount of shipping insurance on your return package
- We will be glad to exchange a unit for a different model. Please be aware that you will be responsible for incoming as well as outgoing shipment costs on exchanges and returns.
- All returned units that "do not work" will be thoroughly inspected by tankless technicians. If working then we will assume that the unit worked not only at the factory but also worked at
your location. We will ship the tankless heater back to you.
- Sorry, we do not return original shipping fees. If free shipping to you, then we deduct our original cost of shipping to you from any refund.
Please follow these easy steps to receive your refund on a timely basis: